POSITION TITLE
Sr. Transportation Specialist
REPORTING RELATIONSHIP
Program Director
STATUS
Full time, Non-Exempt
Commute Seattle is a 501c(3) nonprofit Transportation Management Association founded in 2004 with a mission to foster mobility partnerships and services to keep Seattle moving and thriving for all. We are supported by local governments and transit agencies and are part of a larger organization consisting of the Downtown Seattle Association and Metropolitan Improvement District. Commute Seattle partners with employers and institutions to implement sustainable transportation options and trip reduction strategies that positively change commute behavior, improve quality of life, and support economic and environmental goals. The Transportation Specialist is a vital part of a team supporting a nationally recognized Transportation Demand Management (TDM) program in a city with cutting edge multi-modal transportation and new mobility programs.
POSITION DESCRIPTION
The Sr. Transportation Specialist works as part of a team to provide best-practice transportation technical assistance, support, and guidance to Seattle’s largest employers (affected by Washington State’s Commute Trip Reduction (CTR) law) and large buildings with City – mandated Transportation Management Programs (TMPs). Alongside knowledge of Seattle’s transportation options, the specialist uses employer best practice research and excellent customer service skills to aid large businesses and buildings across Seattle to:
- Achieve compliance with state and city mandates,
- Implement a workplace commuter survey, biennial reporting, and
- Provide effective TDM solutions for their employees.
Another key objective for the specialist is educational programming for business and property managers, including trainings, events, and associated collateral materials. This work is carried out under Commute Seattle’s service agreement with the Seattle Department of Transportation (SDOT) and the Sr. Specialist will work closely with program staff at the agency.
RESPONSIBILITIES
- Track contract deliverables, maintain client database system, and fulfill all internal and external administrative functions associated with the position
- Independently manage administrative processes such as new client outreach and onboarding, client offboarding, and client communication campaigns that reach 500+ worksites and properties
- Develop and implement criteria for content creation within the CTR program, including case studies, events, and trainings
- Aid businesses and property managers to develop CTR/TMP programs and evaluate each program’s effectiveness and compliance with City and State requirements
- Provide timely and friendly customer service to employers and property managers seeking information about transportation options
- Plan and execute high-quality educational/informational seminars, brown bag presentations, one-on-one meetings, and small group presentations
- Work collaboratively and directly with partner organizations and funders which include King County Metro, Washington State Department of Transportation, and the City of Seattle. Represent current partner products, services, promotions, and policies accurately and professionally.
- Comprehend, analyze, evaluate, and communicate technical information in writing and/or orally to a broad range of audiences
- Meet deadlines and manage complex projects within a fast-paced, high-volume environment with internal and external stakeholders
- Generate new, and lead on, executing fee-for-service contracts with business customers
- Other duties as assigned.
Minimum Qualifications
- A minimum of 3+ years of related employment which may include client management, account management, transportation demand management, commute trip reduction, consultative sales, transportation planning, or another related field
- Strong customer service orientation and ability to work independently and as part of a team on sensitive issues with a diverse group of individuals including agency partners and business customers
- Experience with budgeting and program evaluation/management (higher education or on-the-job experience)
Desirable Qualifications
- Passion for multi-modal transportation, sustainability, and/or affordability
- Ability to develop and present persuasive information to groups, public speaking experience
- Ability to work under pressure, prioritize work assignments, and consistently meet deadlines
- Experience using Tableau software, Adobe Creative programs, GIS or other mapping/analysis software, and social media platforms
CHARACTERISTICS
- Reflect the Downtown Seattle Association’s core values of Collaboration, Perseverance, Innovation, Excellence, and Integrity
- Deep commitment to equity and social justice with an understanding of the role that racism, ableism, sexism and other forms of bias and oppression play in perpetuating inequity. We value candidates who come to us from a diverse array of backgrounds and lived experiences
- Demonstrates empathy and active listening when working with customers, coworkers and funders; responsive communication and desires resolve issues completely and promptly
- Humility, sense of humor, comfort with ambiguity, and servant leadership
- Respect that communities have the front-line expertise and experience essential in pursuing a just society and sustainable environment. We seek to support solutions that are self-determined by those impacted, respecting they are experts and balancing lived experience with data-informed practices
- Commitment to a growth mindset, collaborative leadership, and a learning-based philosophy
- Ability to weave and work within all DSA mission areas associated with creating a healthy, vibrant downtown while pursuing Commute Seattle’s citywide mission
WHY WORK HERE
Located on the homeland of the Duwamish People, Seattle is a fast-growing city where 3 out of 4 people walk, bike, roll, bus, or telework to school or work. With 20 new light rail stations opening across the region in the next two years, the city is about to embark on the largest transportation change in its history.
Commute Seattle is a nationally recognized Transportation Management Association and community-driven non-profit organization. We improve the quality of life for people in the Puget Sound region by making it easy, affordable, and stress-free to walk, bike, and bus to Seattle. Our staff enjoys team bike rides, transit trips to baseball games, trivia nights, walk-and-talks and so much more!
A day in the life at Commute Seattle looks like consulting with people who make transportation and policy decisions at some of the largest businesses in our region, finding creative opportunities to collaborate with public agencies, and centering community partners like Peace Peloton, El Centro de la Raza, and many more.
COMPENSATION
We are committed to internal and market equity. The hourly range for this position is $29.10 – $43.65. Salary is determined based on internal and market equity, internal and market data/salary ranges, and the applicant’s job-related knowledge, skills, and experience. We will hire at the beginning of the salary range to allow future salary growth based on an employee’s performance, professional development, and increases in responsibilities and duties. Downtown Seattle Association provides a comprehensive benefits package including but not restricted to:
We also provide:
- *Medical/Dental/Vision Coverage
- *VAC/Personal Holidays
- *Paid FMLA
- *Life Insurance
- *LTD
- *ORCA Card
- Flexible Spending Account
- *Employer-Matched 401(k) Contribution with up to 5% Match
- *First Choice EAP
- Corporate Discounts
- *9 paid holidays
*Employer paid benefit
TO APPLY
This position is open until EOD Monday, April 15th, 2024, with a desired start date of approximately May 13th.
Please send ONE (1) document combining your resume, cover letter, and three references to Hiring Manager Zarina Infante (info@commuteseattle.com) with the position title and your last name (e.g. Transportation Specialist LAST NAME) in the subject line to ensure consideration.
We recognize the value of the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of the community we serve and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC).
Downtown Seattle Association is an equal-opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, DSA does not discriminate based on genetic information in its employment-related policies and practices, including coverage under its health benefits program.
NO TELEPHONE CALLS PLEASE